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Summit Workshops
Strategic Leadership
Introduction to Action Centred &
Organisation Leadership
Appraisal
Techniques
Communication Skills
Presentation Skills
Problem Solving
Developing a Team
Giving & Receiving Feedback
Being a Leader -
What is Coaching
Meeting
Skills
Written Communications
Customer Service -
Positive Handling
of Customer Complaints
Putting Customers First
Change Management
Team Building
Planning Techniques
NLP
Leadership -
Coaching for Performance Management
Time Management
Telephone Techniques
Assertiveness
Leading
a Team
Stress Management
Transactional Analysis
Handling Challenging Behaviour
Introduction
to Negotiation
Minute Taking
· Describe the seven areas of competence which leaders at all levels need to possess
· Identify their personal strengths and areas for development with regard to the seven core
competencies
· Understand the relationship between leadership and management
· Identify in their own activity the extent to which they are acting as leaders as well as managers
· Differentiate between leadership and management processes
· Be aware of the differences between transactional, transformational and transcendent leadership
processes
· Understand the differences that exist between front line, operational and strategic leadership
Strategic Leadership -