© 2010 2be Development Consultancy Limited T. 01361 315 003 E. Info@2bedevelopmentconsultancy.com
Summit Workshops
Strategic Leadership
Introduction to Action Centred &
Organisation Leadership
Appraisal
Techniques
Communication Skills
Presentation Skills
Problem Solving
Developing a Team
Giving & Receiving Feedback
Being a Leader -
What is Coaching
Meeting
Skills
Written Communications
Customer Service -
Positive Handling
of Customer Complaints
Putting Customers First
Change Management
Team Building
Planning Techniques
NLP
Leadership -
Coaching for Performance Management
Time Management
Telephone Techniques
Assertiveness
Leading
a Team
Stress Management
Transactional Analysis
Handling Challenging Behaviour
Introduction
to Negotiation
Minute Taking
Putting Customers First -
· Examine the effects of good and bad customer service on customer loyalty
· Investigate your personal impact on customers
· Manage customer expectations and demands effectively
· Deliver a first class customer experience within a range of different situations
· Recognise how a change in your behaviour can increase customer loyalty