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Summit Workshops
Strategic Leadership
Introduction to Action Centred &
Organisation Leadership
Appraisal
Techniques
Communication Skills
Presentation Skills
Problem Solving
Developing a Team
Giving & Receiving Feedback
Being a Leader -
What is Coaching
Meeting
Skills
Written Communications
Customer Service -
Positive Handling
of Customer Complaints
Putting Customers First
Change Management
Team Building
Planning Techniques
NLP
Leadership -
Coaching for Performance Management
Time Management
Telephone Techniques
Assertiveness
Leading
a Team
Stress Management
Transactional Analysis
Handling Challenging Behaviour
Introduction
to Negotiation
Minute Taking
Introduction to Negotiation -
· Communicate in a more persuasive manner with colleagues and individuals from outside your
organisation
· Develop more effective and creative working relationships
· Explain complicated ideas in a manner which aids understanding and increases the likelihood of
success
· Communicate with increased confidence at meetings
· Become a more active listener
· Apply principles of negotiation to your day-
· Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues
· Identify your own preferred influencing style and use it to encourage people to change their
behaviour willingly