Summit | Workshops | Customer Service - Giving The Customer More

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Summit Workshops

Strategic Leadership
Introduction to Action Centred &
Organisation Leadership
Appraisal Techniques
Communication Skills
Presentation Skills
Problem Solving
Developing a Team
Giving & Receiving Feedback
Being a Leader - Personal Impact
What is Coaching
Meeting Skills
Written Communications
Customer Service - Giving the Customer More
Positive Handling of Customer Complaints
Putting Customers First

Home > Summit > Workshops > Customer Service - Giving the Customer More

Change Management
Team Building
Planning Techniques
NLP
Leadership - Creating Direction
Coaching for Performance Management
Time Management
Telephone Techniques
Assertiveness
Leading a Team
Stress Management
Transactional Analysis
Handling Challenging Behaviour
Introduction to Negotiation
Minute Taking

Customer Service: Giving the Customer More - Workshop Objectives

· State your role in achieving a differentiated branded customer experience

· Shape and deliver your customers’ expectations

· Identify the relationship between effective communication and customer loyalty

· Handle customer complaints and objections successfully, using new tools, tips and techniques

· Maintain a positive, customer-focused attitude, even in challenging situations

· Deliver consistent service excellence at every customer 'touch-point'