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Summit Workshops
Strategic Leadership
Introduction to Action Centred &
Organisation Leadership
Appraisal
Techniques
Communication Skills
Presentation Skills
Problem Solving
Developing a Team
Giving & Receiving Feedback
Being a Leader -
What is Coaching
Meeting
Skills
Written Communications
Customer Service -
Positive Handling
of Customer Complaints
Putting Customers First
Change Management
Team Building
Planning Techniques
NLP
Leadership -
Coaching for Performance Management
Time Management
Telephone Techniques
Assertiveness
Leading
a Team
Stress Management
Transactional Analysis
Handling Challenging Behaviour
Introduction
to Negotiation
Minute Taking
Being a Leader: Personal Impact -
· Create a balanced view of their personal strengths, possible weaknesses, personal opportunities
and possible threats to their progress as a leader
· Understand the principles of exposing selective weaknesses
· Develop an appropriate strategy to expose selective weaknesses in order to build rapport
· Understand the nature of trust in terms of leadership
· Assess their own position regarding the trust they inspire on a simple three part model
· Identify ways in which they can improve the level of trust they create