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Summit Workshops
Strategic Leadership
Introduction to Action Centred &
Organisation Leadership
Appraisal
Techniques
Communication Skills
Presentation Skills
Problem Solving
Developing a Team
Giving & Receiving Feedback
Being a Leader -
What is Coaching
Meeting
Skills
Written Communications
Customer Service -
Positive Handling
of Customer Complaints
Putting Customers First
Home > Summit > Workshops > Assertiveness
Change Management
Team Building
Planning Techniques
NLP
Leadership -
Coaching for Performance Management
Time Management
Telephone Techniques
Assertiveness
Leading
a Team
Stress Management
Transactional Analysis
Handling Challenging Behaviour
Introduction
to Negotiation
Minute Taking
Assertiveness -
· Identify different behaviours and know the best approach to use when dealing with others
· Handle difficult situations and people with confidence
· Overcome criticism, confrontation, anger and negativity assertively
· Praise effectively and positively
· Say NO without feeling guilty
· Develop techniques to build better working relationships
· Understand the link between assertiveness, self-